Is the seating assigned?
Yes, all seats in the theater are assigned and specific tickets issued per voucher.
Is there a charge for children under 3?
We charge for all persons entering the theater including children under 3. Per Dallas Fire Marshall, all persons must be assigned a specific seat.
Can I reschedule my reservation?
For tickets purchased thorough discount outlets, all show reservations are locked to the voucher number. We cannot change ticketing once a show is reserved.
Where is the theater located?
Inside the Hilton Anatole Hotel at 2201 N Stemmons Freeway, Dallas TX 75207. The theater entrance is located in the tower lobby.
Is there a concession stand?
Yes, we have a full concession stand and gift shop which opens 1 hour before the show. All food and drink purchases at the concession stand are welcome inside the theater.
Where do I pick up my tickets?
Tickets are held at WILL CALL inside the theater lobby.
When can I pick up tickets?
On the day of the show, tickets can be exchanged up to one hour before the show commences.
Where do I park?
Lot #3 is the closest parking to the theater.
Can I bring a stroller or child carrier into the theater?
Regretfully no. Due to the intimacy of the theater and Dallas Fire Marshall regulations, those two items cannot be brought inside the theater. See additional guides.
What time should I arrive?
We recommend you arrive 15 - 30 minutes prior to the show. We have a fun and interactive lobby filled with puppets and a gift shop. Arriving early allows plenty of time to park and 'settle in' before the show begins. The preshow demonstration starts at showtime.